Your satisfaction is our number one priority, and we'll do whatever we can to make things right.
If your item is damaged or you received a faulty product, you are eligible for either a re-shipment or refund of your product. Contact us at firstname.lastname@example.org within 30 days of receiving your product and we'll make things right. All re-shipment/refund requests must be collected within 30 days.
To complete your refund, we require a receipt or proof of purchase so please ensure you keep a copy with you.
Please DO NOT send your purchase back to SML without first receiving further instruction from email@example.com.
Once an order has been fulfilled, it means that it has been produced and has been shipped, which makes us unable to cancel or make any more changes to your order. This means all product sales are final upon fulfillment.
Improper Order Details
Incorrect Shipping Address
We are only able to make changes to your shipping address prior to order shipment. Please notify us of the requested change immediately. Otherwise, your items will be shipped to the originally stated shipping address.
You will be charged for any re-shipments of your order as a result of incorrect order details made on your behalf.
We are only able to make changes to your order prior to production. The production of your order often will begin the same day, therefore we recommend notifying us of the requested change immediately. Otherwise, your items will be shipped as originally ordered.
Non-printed merchandise (*) is not returnable to our warehouse and as such, product sales are final upon fulfillment. Refer to the above "Damaged or Wrong Product" and "Product Not Received" sections if relevant.
*Non-printed merchandise includes all plush toys, onesies, backpacks, and other miscellaneous items that were manufactured, not printed. For questions related to which products are printed vs. non-printed, please contact us at our email below.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.